Confirmed Service Customer
Disappointed that I had made a 7am appt, so dropped the car the night before, and by 11:45 a.m I had not received an update/quote/etc. When I called my vehicle was just being put on the lift for the first time so there was no information available to me until after 3pm! So the work (needed parts) was not able to be completed that day. When asked the timeframe it was unclear. The quote given to me was almost $100 more than a local garage I have started to use so I had to call off the repair and went elsewhere. The guys in service (Eric and Chris) are great. They are always friendly, but this experience was surely a disappointment. I am also STILL waiting on a recall part for a faulty airbag that has been months. No sense of timeframe on that either. Totally prefer using the dealership for my car service, but experiences like this make it hard to come back.
Melissa P.
WILMINGTON,
MA
Business Response
Melissa, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (978) 513-0014 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
Wait time was too long. I feel like if we schedule an appointment, shouldn't take as long as it does.