Our Reviews

Very professional.. Comfortable experience

It was amazing. I wanted a new truck, you had a new truck, you took my old truck in exchange for me paying GM a load of $ for the next 3 years.

As always, the Service employees were friendly, professional and very helpful.

Great service facility.

Great guys working at the desk

Your staff was kind and very appolgetic I should not have to wait 2 hrs when I made an appt for a oil change!!

My dealer did a great job .Very friendly and helpful and answered all my questions and very professional

Excellent work.

Jared did an excellent job

Service is excellent and consistent.

As always excellent service. Also had car detailed they do amazing job looks like I have brand new car!

Routine oil change and tire rotation.

Completed the work I asked. The dealership suggested to perform the state inspection as I was just a few days before it would be needed. I appreciated the thoughtfulness

The counter help is amazing. Awesome people .

Easy process! Thank you!

My first service for my 2025 Encore was fast and free! How can you beat that?

Good

Fast and affordable !

My experience with Greater Lowell GMC and Jacob and Jim our sales rep.has been great!!! My wife and I test drove a new Acadia and determined it was the vehicle we wanted. We discussed my trade value after very little negotiations we came up with a price we all agreed on. We told them we wanted to think about a little more and get back to them and left the dealership with absolutely no resistance whatsoever,this is an old school no pressure privately owned store. Life happened and we ended up not returning to the dealership for almost three weeks. When we arrived we were very happy to see the car we test drove was in the showroom. Jacob immediately asked us if we were ready to buy and we said yes today. After going back over the car we were buying I asked him if he was able to honor the deal we had previously made. After some discussion with his management team they decided to honor the deal we agreed on three weeks earlier. There is nothing like a privately owned and operated business and the owner is totally involved. I will never buy from a business conglomerate that everything is business

Chris at the service desk is a pleasure to deal with. He is very professional and knowledgeable. I have been servicing my SUV at Greater Lowell since I purchased it. It's only been serviced there. First time I've used a dealership service department exclusively and i will continue to do so.

Great job

My experience was not a good one. I expected to use my GM Rewards points to pay for my oil change but instead was told you could only use them when buying a new vehicle. I know that to be not true because I’ve had emails from GM and you in Lowell listing what I could use my points for besides a new car. I spent more than 20 minutes plus the hour there before I was charged $30 instead of $90. Besides that as I was leaving and trying to get out the two doors with my walker the men behind the desk just stood there and gave me no help at all.

Great job as always. Excellent communication and professionalism.

The service personal were very professional, took excellent care of me.

Chris is great. He’s absolutely the reason I am a repeat customer.

Service was completed quickly. Staff was very friendly.

The dealership was good to work with on a matter that was out of their direct control. However having a brand new vehicle that had a transmission issue at 9400 miles was not expected and the part was on back order with no estimate of when the part would be in. I was without a vehicle for two weeks before the dealership was able to get me a rental, which was not equivalent to my truck. The dealership had my truck for almost 2 months before it was fixed. However when I made the complaint with GM directly and pointed out MA lemon law the following week the dealership calls and says my truck is fixed, even though there was never an answer when the part would be in. So I know question where the replacement part came from? I can say if I have one more issue with this truck I will be probably be done with GMC vehicles

I came from out of state, about 4 hours to get this vehicle because they had been the only ones who had it. They seem to have a lot of GMC vehicles with the extra's that a lot of other dealers didn't have. They worked with me very easily and were a nice, pleasant bunch or people to deal with including the owner who I had on the phone as well.

Chris was great! Got m e the SUV that I wanted.

Service is always prompt and efficient.

Easy to work with

Worked on couple issues in a very timely professional manner. Very friendly staff and can always count on this dealership for the best service.

It was a pleasant, painless, and streamlined process. Jacob and Jim were excellent to work with as well as the owner. What a great team! We've highly recommended Greater Lowell to all family, friends, and co-workers; the 4-hour round-trip drive was well worth it. We'll be back soon as my partner is also in need of an upgrade. 10 out of 10, hands down!! Well done and many thanks to Greater Lowell GMC! With gratitude, Tyler Cook

The service advisors are awesome! Friendly, knowledgeable and understanding.

Went for inspection and service was fine. Service manager broke away in the middle of office maintenance to get the inspection setup. Made us feel important.

Customer service is always top notch here.

Kerry in the service department is a consummate professional. I was duped by GM into thinking that I had scheduled an actual appointment with the service dept for an oil change/tire rotation; but evidently the call center GM masks as the actual dealership makes appointments without telling anyone. Thanks for that GM. But I’m going to tell you that Kerry handled it with professionalism and aplomb. He was nice and just rolled with it. Explaining the situation to me, so that I understood why it was going to take a long time, but not giving me any attitude about it. I work in customer service, this is a skill. He’s fantastic. I will go back to Greater Lowell to see him. He made me feel like family.

Service person was rude.

They are always great to work with. We use Lowell GMC due to their service team like Dave and Chris.

Efficient and timely appointment!!

Great experience as always. Kerry and Chris always greet me right away and take my concerns seriously. Really outstanding customer service.

Dealership is very customer focused.

just needed a sticker, stop in they had me in and out in 30 minutes

Third SUV purchased from here. We appreciate the low stress sales approach that you find at every dealership. This was our second time with Jacob as our sales advisor and we enjoyed working with him once again.

Over all great experience we came up from Weymouth to look at a 2025 GMC Terrain, we were greeted by Chris he was great the whole time showed us the car set us up for a test drive loved the car came back and meet Artie he was also great. We bought the car, Artie and Chris were very friendly, professional and just overall very pleasant to deal with. I would definitely recommend to friends and family to check out Greater Lowell Buick GMC

Always a pleasure and they stand behind their work!

excellent service from (chris)

Excellent service

The personnel are excellent GMC of Lowell. Special thanks to Chris and Stephanie

Very good experience. Jim took care of me with a nice loaner vehicle

It was ok, few things that could be better, a quick rise and please don’t leave the paper floor mat in my truck when I pick my truck up.

Both Chris and Jim made the buying process seamless.

Always a pleasure working with the team over at Greater Lowell!

Friendly customer focused!

Replace a tire, oil change, and first service. The guys at the desk are always great to deal with.

Awesome experience. Will point people in this direction going

Excellent dealership, from the sales people to the Ownership, including the staff and service people.

as always, a great experience and done on time

Very friendly and gave me an overnight loaner. Nice job.

Chris is always a pleasure to deal with and the reason I continue to have my vehicle serviced at Greater Lowell GMC. That being said I am disappointed with GMC that this Shift to Park is known “bulletin” problem with the Acadia and no assistance has been offered to the consumer for repair.

I have no complain. I stayed in the waiting room without any problem while my car got an oil and filter change.

Great service great people

I appreciate the ease of purchasing a vehicle at Greater Lowell. This is my 6 vehicle purchased from Greater Lowell and no matter what sales rep (Jacob and Jimmy were beyond helpful) they are always the most professional and helpful.

No problems

Always a pleasant experience going to Greater Lowell GMC Buick. Staff are friendly and knowledgeable and always willing to help. I recommend them to all of my friends and family.

Great service

They worked on my SUV.

Chris and the service department were extremely professional. They communicated the issue well and made all the necessary repairs. Highly recommend Greater Lowell GMC

Told them what I wanted ,they told me what they had. The one that they had was better than the one I wanted. But they gave me a good deal so I took it. They took car of all the things that needed to be done with the required people and told me that it would be ready whenever I was. Very satisfying experience. I

Air Conditioning blowing out hot air. They determine the air compressor was leaking. They gave a qoute for the job. They replaced it.

Smooth easy transaction. Made appointment with no problem. Greeted by my own name at door. Oil change and tire rotation with a recall service. All in hour and15 minutes with a fresh wash of the truck. At a great price too!

Great service facility. Got in right away and job done right

Service department is awesome, I am a long time customer, they are always there to help me with emergency repair or scheduled maintenance

When I first got there, they didn't know why I had brought my car in. It was over an hour before they looked at my car. They tried to scare me into all this recommended service. It then took an hour to perform the service I had originally brought the car to GMC.

Took 2 hrs for oils change and sticker , too long

The salesman Chris P made the process very straightforward and enjoyable.

Sales man was awesome.not pushy . Explained everything. And was able to get delivery a little earlier for me . All went well.

Best customer service great people

Very good service

Jacob and Jim made the process super painless and easy had my new car the next day and I couldn’t be any more happier. Thank you for the great experience.

Awesome staff. Awesome truck.

Brought my 2015 yukon denali in Dave ,Chris helped me with all my concerns .The transmission temperature sensor harness was bad and it was fixed in a few hrs same day . Other places were four weeks out couldn't get the part. I will bring all my cars trucks to them and tell family and friends how good the service was as well the cost. Thank you guy's Jason Sullivan

Took my vehicle at appointment time. The dealer returned my truck clean and all services completed. All you can expect! Thank you.

Called service for s blank console screen. Service worked with me to get my car in for service and install a software update. So far so good. I wouldn’t be able to drive without a speedometer and warning not displaying. Thank you for the great support!

The problem was quickly identified and resolved.

Greater lowell is the best Dealership

People working there were very helpful and pleasant

Another Great experience! From service to sales.....Greater Lowell and Buick GMC is outstanding! Unfortunately my car was totaled in an accident, which is so stressful. Thankfully when it came to purchasing my new car Angel made that process stress free! ZERO stress! I love this place and all of the staff! This is the only place we would ever come for service and sales! Honest, friendly and knowledgeable! ❤️

Excellent service

ALWAYS READY TO HELP

As always OUTSTANDING

Very friendly and professional staff. In and out on time.

Work was done in a timely manner.

all good here thx for the truck wash

I was in the market for a new truck and great inventory of vehicles and they had exactly what i was looking for. They made the buying process very easy and fast. They are the best GMC Dealership around! Highly recommended them for purchasing a vehicle!

Great service facility

The staff always goes above and beyond to provide me with excellent service. Highly recommended dealership from the service department to the salesman..

It's always a great experience

I was happy to be scheduled in for an oil change rather quickly since my oil percentage was getting low and I was in need of other parts. The service team took care of my car so I can enjoy the rest of the summer traveling around.

Excellent as always

Great customer service.

Professional, friendly service completed in a timely fashion

The best way that I can tell you about my experience at this dealership is top notch. I have been with this dealership for years and it’s like visiting with friends.

Kerry went above and beyond to keep me up to date on the repairs for my car.

Bought a new car ,upgraded to A Acadia and the experiment was excellent. The dealership took care of me. My car was ready when I needed it to be. Give me a good deal on my trade-in and it was awesome.

Outstanding service as always!

Relaxed in the waiting room while my car was serviced. No problems.

Did a great job faster than promised

Excellent Service as always

Absolutely the best experience! I was so nervous but Chris was incredible!!!! Such a great team everyone was so nice!!!! THANK YOU

in and out on time

Chris at the service desk listened to what I thought was wrong. They checked it and found the problem. The problem was fixed. Very satisfied.

It was Simple and Easy to make the Appt online for all my service needs.

The team in the service department is outstanding. Very courteous and attentive. Wouldn't take my truck anywhere else.

👍👍👍👍👍👍!

Great Management

Was quick.

Always top notch customer service from Chris & Dave at the service dept.

My appointment was for Thursday 8/14 so the truck was dropped off. No calls were received after leaving messages looking for a status update (Thursday and Friday). I dropped in on Friday after work to learn that the truck had not yet been looked at. No loaners were available. I had to rent a car until the truck was completed on Thursday afternoon 8/21. Why make an appointment? The team there are nice and seem capable, but the scheduling leaves a lot to be desired.

Another fine job completed by the service department. Chris at service desk so to it my 2021 GMC thermostat issue was resolved in a day. GM should issue a recall for this well documented issue.

Friendly, professional and fast service

The guys in service from the advisors to techs always do a great job. Very satisfied

Service was great, on time, quick and thorough.

Excellent service as always! Chris and his crew run the Service Dept with skill and panache. I always appreciate the friendliness and professionalism of the crew.

It was great, on time, everyone was polite and courteous

Convenient, reliable service every time.

Professional, fast, knowledgeable and accommodating !! The best

Delivered my car for maintenance. It was taken in, maintenance done and returned to me with the invoice. All was very professional and very pleasant experience with all questions answered.

Service was good with good communications.

I stopped in yesterday for the annual inspection of my 2011 Chevy hhr. I was in and out in less then thirty minutes. Everything went well and the Chevy did pass!

My apppt was at 1:00. oil change, tire rotation and inspection. I was being checked out as the shop was closing.

Great service as always.

Friendly service and advisors will to go the extra mile for you.

Honest, knowledgeable, kind, decent and communicative are just a handful of words to describe the service team at Greater Lowell GMC. I wouldn't go anywhere else. They are by far the best of the best!

Awesome speedy service professional staff. Thanks Ron Gibson

I purchased a GMC sierra 2500 from your dealership and Had a great experience. My salesman was Chris Propalski, he handled everything great with no high pressure. Even the person that sells extended warranty’s didn’t attempt to pressure me into things I didn’t want. That is the reason this is the third GMC Sierra I’ve purchased at Greater Lowell GMC.

Had 8 am oil change appointment . Came back at noon time to pick up truck and was not done . Had pick up time of 9.30 on drop off slip

Always a great experience. Chris my service advisor always explains everything going on clearly and gives me options. Everyone I interact with in service is always great!

Chris is great! Always friendly and courteous He is such an asset to the service team! He always goes above and beyond! Mike seems like an excellent addition to Greater Lowell and Buick!! Great service as always! Love this place!

Quickest service! Was in and out in less Than an hour! As always polite and curious staff.

Always great service and true professionals.

everybody was attentive and friendly, Chris is the best

Courteous, professional service in a timely fashion.

Great service facility. I was in area and the fit me in with no appointment. Chris in service gave me the approximate wait time and the service was done within that estimate wait time. Thanks to all at Lowell GMC for making another visit easy!!

Very happy with service appointment

Kind friendly and efficient.

Chris was great, answered all.our questions and worked together for my successful.purchase of a 2025 Buick Envista Avinar in the showroom! Great experience from.start to pick-up, thank you! Susan McNamara

Recall successful done in time

I brought the car in again to pair the phone with the car. The service technician was great and really helpful. When I left the car was connected. This morning it's back to not being connected. GM must have someone that knows what the problem could be. Again service was great great.

Very efficient and service right at Chris was very knowledgeable

First oil change/tire rotation since getting truck. Previously had mazda that was serviced across the street at the dealership. Every oil change would come with the car being vacuumed and doors and dash wiped down. The car would also be washed. Greater lowell GMC not doing any of that and just putting gmc paper ontop of the dirty ground seems so cheap. Being outperformed by Mazda was a shock to me.

Prompt courteous staff.

Great customer service.

They were really nice, my car had a light on that wasn't going away but each time i take it there, my technician Chris were always available to try everything they can to help me out and I'm soo grateful for them for doing that.

Mike, Chris, and tech were great. Jacob was a big help in getting the work done as well////Joe McAuliffe

good work

no problem at all helpfull and accommodating

Always a great experience as always with Mike jimmy d and Jacob and the whole crew

I dropped in without an appointment as I was in the area and they took me in and replace a part I order from the parts department. They also noticed that I needed a state inspection sticker so they did that for me too while I was there. It took less than an hour total and it save me from coming back another day great service department and always willing to help.!!

Oil change and tire ritation

very friendly and kept me informed of time needed to complete the work

The service representatives were professional and treated your needs with a great deal of care. Also the turn around time was good.

they took care of me on time and kept me aware of what needed to be done and how much it would be

People polite, work done quickly

Professional and very responsive to questions

Everybody was nice and usually the job done is good. However this time I came for a TPMS light issues, which was temporarily resolved but came back the next day. Will have to bring it in again.

The service guys Mike & Chris are very welcoming and communicative. The work was completed perfectly.

As always everyone was professional and friendly. The work was completed when promised.

Chris Benedetto took great care of me when I needed to get my new Buick car inspection sticker.. Always service with a smile and positive cheerful attitude!

Very efficient and helpful answered all my questions

They couldn’t have been any nicer especially Chris Benedetto

Great service

Quick

Very friendly and professional team

VERY POLITE AND COURTEOUS SERVICE MEN, MIKE AND CHRIS

Great service facility. Job was done right and totally satisfied with the time it took to complete the service

Great experience as always. Customer service is excellent and the pricing is very fair. Highly recommend Greater Lowell GMC

Service department is knowledgeable and accommodating when questions are asked.

Great service and friendly staff

Great service and support

My appt. was for 7am, I was in and out in a timely fashion and the service was excellent.

all good......easy

Very satisfied with the staff and helped me

I arrived and found out that my pick up ride had to cancel last minute. The staff was very accommodating and fit me in first so that I could get on with my day. I am very appreciative of the service staff

First service and very straight forward about wait.

Chris B was very helpful and helped resolve my issue quickly

all good here

Don’t expect to receive phone call or a text message when your vehicle is ready after an oil change. Make sure to call yourself otherwise you’ll be waiting all day.

Jacob was an excellent salesperson who answered all of my questions. It was a pleasure working with him (and Jim).

My appointment was at 11:00 and I got there minutes before. Two and a half later my oil change was finished. Then I had to deal with Barclays to use my reward points. Barclays had no idea what they were doing and finally got a supervisor which took another hour before my visit to my dealer was completed.Chris from the service department was the only part of my visit that was positive.