Our Reviews

Outstanding service as always!

Absolutely the best experience! I was so nervous but Chris was incredible!!!! Such a great team everyone was so nice!!!! THANK YOU

My appointment was for Thursday 8/14 so the truck was dropped off. No calls were received after leaving messages looking for a status update (Thursday and Friday). I dropped in on Friday after work to learn that the truck had not yet been looked at. No loaners were available. I had to rent a car until the truck was completed on Thursday afternoon 8/21. Why make an appointment? The team there are nice and seem capable, but the scheduling leaves a lot to be desired.

Chris at the service desk listened to what I thought was wrong. They checked it and found the problem. The problem was fixed. Very satisfied.

Another fine job completed by the service department. Chris at service desk so to it my 2021 GMC thermostat issue was resolved in a day. GM should issue a recall for this well documented issue.

Great Management

I was happy to be scheduled in for an oil change rather quickly since my oil percentage was getting low and I was in need of other parts. The service team took care of my car so I can enjoy the rest of the summer traveling around.

Did a great job faster than promised

Was quick.

in and out on time

The team in the service department is outstanding. Very courteous and attentive. Wouldn't take my truck anywhere else.

👍👍👍👍👍👍!

Friendly, professional and fast service

It was great, on time, everyone was polite and courteous

Fast courteous service.

Relaxed in the waiting room while my car was serviced. No problems.

The guys in service from the advisors to techs always do a great job. Very satisfied

I purchased a GMC sierra 2500 from your dealership and Had a great experience. My salesman was Chris Propalski, he handled everything great with no high pressure. Even the person that sells extended warranty’s didn’t attempt to pressure me into things I didn’t want. That is the reason this is the third GMC Sierra I’ve purchased at Greater Lowell GMC.

Had 8 am oil change appointment . Came back at noon time to pick up truck and was not done . Had pick up time of 9.30 on drop off slip

Professional, fast, knowledgeable and accommodating !! The best

Professional, friendly service completed in a timely fashion

The staff always goes above and beyond to provide me with excellent service. Highly recommended dealership from the service department to the salesman..

I stopped in yesterday for the annual inspection of my 2011 Chevy hhr. I was in and out in less then thirty minutes. Everything went well and the Chevy did pass!

Chris is great! Always friendly and courteous He is such an asset to the service team! He always goes above and beyond! Mike seems like an excellent addition to Greater Lowell and Buick!! Great service as always! Love this place!

Very efficient and service right at Chris was very knowledgeable

The service representatives were professional and treated your needs with a great deal of care. Also the turn around time was good.

It's always a great experience

Excellent Service as always

Service was great, on time, quick and thorough.

no problem at all helpfull and accommodating

Kind friendly and efficient.

very friendly and kept me informed of time needed to complete the work

Prompt courteous staff.

Great customer service.

They were really nice, my car had a light on that wasn't going away but each time i take it there, my technician Chris were always available to try everything they can to help me out and I'm soo grateful for them for doing that.

As always everyone was professional and friendly. The work was completed when promised.

Great service facility

The best way that I can tell you about my experience at this dealership is top notch. I have been with this dealership for years and it’s like visiting with friends.

Kerry went above and beyond to keep me up to date on the repairs for my car.

Excellent as always

Great customer service.

Always top notch customer service from Chris & Dave at the service dept.

Awesome speedy service professional staff. Thanks Ron Gibson

everybody was attentive and friendly, Chris is the best

Great service facility. I was in area and the fit me in with no appointment. Chris in service gave me the approximate wait time and the service was done within that estimate wait time. Thanks to all at Lowell GMC for making another visit easy!!

Always a great experience as always with Mike jimmy d and Jacob and the whole crew

Great service

Quick

Very friendly and professional team

VERY POLITE AND COURTEOUS SERVICE MEN, MIKE AND CHRIS

Great service facility. Job was done right and totally satisfied with the time it took to complete the service

Bought a new car ,upgraded to A Acadia and the experiment was excellent. The dealership took care of me. My car was ready when I needed it to be. Give me a good deal on my trade-in and it was awesome.

Always a great experience. Chris my service advisor always explains everything going on clearly and gives me options. Everyone I interact with in service is always great!

Very happy with service appointment

I dropped in without an appointment as I was in the area and they took me in and replace a part I order from the parts department. They also noticed that I needed a state inspection sticker so they did that for me too while I was there. It took less than an hour total and it save me from coming back another day great service department and always willing to help.!!

Professional and very responsive to questions

Service department is knowledgeable and accommodating when questions are asked.

Don’t expect to receive phone call or a text message when your vehicle is ready after an oil change. Make sure to call yourself otherwise you’ll be waiting all day.

My apppt was at 1:00. oil change, tire rotation and inspection. I was being checked out as the shop was closing.

Great service as always.

Friendly service and advisors will to go the extra mile for you.

Honest, knowledgeable, kind, decent and communicative are just a handful of words to describe the service team at Greater Lowell GMC. I wouldn't go anywhere else. They are by far the best of the best!

Excellent service as always! Chris and his crew run the Service Dept with skill and panache. I always appreciate the friendliness and professionalism of the crew.

Convenient, reliable service every time.

Delivered my car for maintenance. It was taken in, maintenance done and returned to me with the invoice. All was very professional and very pleasant experience with all questions answered.

Service was good with good communications.

Mike, Chris, and tech were great. Jacob was a big help in getting the work done as well////Joe McAuliffe

Chris was great, answered all.our questions and worked together for my successful.purchase of a 2025 Buick Envista Avinar in the showroom! Great experience from.start to pick-up, thank you! Susan McNamara

Chris B was very helpful and helped resolve my issue quickly

Mike the service advisor was excellent communating with everything they were doing and took care of a problem under warranty when I told him I had a letter of problem they diagnosed he was easy to deal with and was pleased with everything from oil change to putting new batteries in the fobs and fixing the major issue

Best dealership, Service dept is great as well as the sales department.

Courteous, professional service in a timely fashion.

I brought the car in again to pair the phone with the car. The service technician was great and really helpful. When I left the car was connected. This morning it's back to not being connected. GM must have someone that knows what the problem could be. Again service was great great.

First oil change/tire rotation since getting truck. Previously had mazda that was serviced across the street at the dealership. Every oil change would come with the car being vacuumed and doors and dash wiped down. The car would also be washed. Greater lowell GMC not doing any of that and just putting gmc paper ontop of the dirty ground seems so cheap. Being outperformed by Mazda was a shock to me.

Chris Benedetto took great care of me when I needed to get my new Buick car inspection sticker.. Always service with a smile and positive cheerful attitude!

Very efficient and helpful answered all my questions

They couldn’t have been any nicer especially Chris Benedetto

First service and very straight forward about wait.

Great service and friendly staff

Very satisfied with the staff and helped me

Very friendly and quick service

I received the best customer service from the whole team at Greater Lowell GMC. They are highly qualified to work on my vehicle, It was diagnosed and repaired quickly.

GREAT !!!!!

First one in at opening. Took car immediately and after service person arrived, did required work. Out in forty five minutes.

Everybody was nice and usually the job done is good. However this time I came for a TPMS light issues, which was temporarily resolved but came back the next day. Will have to bring it in again.

The service guys Mike & Chris are very welcoming and communicative. The work was completed perfectly.

great service and helpful immediately

I recently purchase a new vehicle from Grater Lowell Buick-GMC, and it was hands-down the best car-buying experience I have ever had. As a family-owned business run by Eleanore & Mike Moore, you can immediately feel the difference in how they treat their customers. The entire team went above and beyond to make sure that the whole process went smoothly. There was absolutely no pressure-just honest, transparent communication from the start to finish. My salesman Jacob Seguin was a true professional. He was very knowledge and accommodating. The entire team took the time to answer all my questions. The financing process was handled by Jimmy & Artie who made the process seamless. It was clear that this team takes immense pride in their work and truly cares about their customers. Both owners Eleanore & Mike took the time to talk with me during the process to make sure that i was happy. I would highly recommend visiting them if you a looking for a stress-free experience when buying a car.

This service facility never ceases to amaze me with the customer service they provide. Che, Dave and the service techs are very helpful and go beyond to help! Give them a shot if you have been to a dealership service center in a while. The right parts and the job done right!

Exec

Greater Lowell GMC is the only place that’s serviced my Acadia since May 2021 when I purchased it. Excellent service and Chris at the front desk is exceptional. He knows his business and is very skilled on how to treat customers.

Lowell Gmc is the best around, from service to sales. I had dropped off my Arcadia for a coolant leak, they got me in the next day and identified the issue and resolved it the next day. Highly recommend!!

always good sevice.

The appt was easy to make and the whole entire service was awesome, and I was able to save some money as well.

It was Simple and Easy to make the Appt online for all my service needs.

Quickest service! Was in and out in less Than an hour! As always polite and curious staff.

good work

Great service and support

My appt. was for 7am, I was in and out in a timely fashion and the service was excellent.

all good......easy

Friendly staff that made sure everything went smoothly

, Chris and Mike make a very professional team at the service desk. My Denali is in safe hands with at this GM dealership. John Abbott.

Always great service, thanks for taking good care of us.

Disappointed that there was such a substantial increase in cost to my oil change as a result of GMCs recall and solution to there 6.2L engine issue

Love the atmosphere, people, and work. Top Notch. 1 bit of advice. Make appointments real. Just under 2 hours for an oil change, tire rotation, inspection. Saw truck go in 45 minutes after I got there. So, a heads up next time. Tell upon arrival that you're behind.

Coming from a dealership which was nothing but headaches, this was a breath of fresh air. Will definitely be back

Extremely accommodating everybody there is very friendly and I was in and out of there in no time with two vehicles they are great

They always give you the top notch service! Took my truck in cause it went into limp mode they knew exactly what it was took care of the issue and got me back into my truck!! I will always use the stain of Dealership. The service department is the best I’ve ever dealt with no matter how crazy their day is they treat every customer with a smile and make you feel very welcoming.!! Chris is amazing to deal with!!!!

Jacob was an excellent salesperson who answered all of my questions. It was a pleasure working with him (and Jim).

I arrived and found out that my pick up ride had to cancel last minute. The staff was very accommodating and fit me in first so that I could get on with my day. I am very appreciative of the service staff

My appointment was at 11:00 and I got there minutes before. Two and a half later my oil change was finished. Then I had to deal with Barclays to use my reward points. Barclays had no idea what they were doing and finally got a supervisor which took another hour before my visit to my dealer was completed.Chris from the service department was the only part of my visit that was positive.

I wait for my service. I get to sit in a comfortable tv room. I get to drink Diet Coke while I wait.

grate people all around

Fast, efficient, reliable service!

Fast,pleasant,and efficient experiences I have purchased over 40 vehicles in my lifetime Jacob was by far the most pleasant person I hav ever felt with

Fast and easy

Quick and easy service

All employees are always friendly and very accommodating . I’ve always had pleasant experiences at Greater Lowell GMC Buick.

Came in for an inspection. Received a friendly welcome and told I was next in line. Represented pointed me to the waiting area. About 40 minutes later the representative reported all done and directed me to the cashier. Very nice experience!

They kept me informed the whole way through.

Buying a car can be a difficult experience. I have bought quite a few over the years. Angel and Mike made it easy. Went in to get a price and wound up with a new Buick. Needless to say I was impressed with the whole operation. Good people.

The guys in the service department very helpful!!Had to change time of appointment no problem..Small plastic loose under car no problem.. Thanks.

Great fuys an service.

Very good experience. The service staff was very courteous and professional. My vehicle was serviced well in a timely manner.

Always nice to, helpful

Great service, on time, Fair price

People were friendly, communications were timely and informative. Satisfied with the work.

Quick and good service

Drop my car off at 8:30am for Oil change, tire rotation, cabin air filter, replace wiper, inspection sticker, radios knob broken, and HUD display not saving settings. Did hear anything from dealership, so i called at 4:30 to see how it was going. They said they did the wipes and inspection sticker but he knob and HUD issue was beyond them and they had to call GMC. I asked about the other task, they said let me get back to you. 45 min later they called and said the oil change was done, but they wanted to keep the car overnight for the radio and HUD issue. I refused as i needed my car back. When i picked it up they only change the front wipers not the back one, no tire rotation, no cabin air filter replacement. I went to AI and asked about the HUD issue, AI said that its tied to the seat memory and all that was needed is to resave the seat setting. This worked. I'm very disappointed that i made an appointment for service, left the car all day, and didn't get everything requested done. The volume knob on the console is broken, not sure why they didn't notice this and just order a new part, the car is under warranty.

It was good they always take care of me

The only place I get my truck serviced!!!

Service was great. I miss getting my cash washed, when brining it in for service. I had an oil change, tire rotation, and my Windshield Wipers replaced.

Always great service and true professionals.

Recall successful done in time

Oil change and tire ritation

they took care of me on time and kept me aware of what needed to be done and how much it would be

People polite, work done quickly

“On my first visit, the team at my local Buick dealership exceeded expectations. Everyone was courteous, professional, and genuinely helpful from start to finish. The level of service and attention to detail did not go unnoticed. Great job all around.”

As always the service facility goes above and beyond. Dave, Chris and the whole service team are exceptional. I am trying to keep a 2014 GMC Acadia alive that has 216K on it and the are very understanding to do jobs at an affordable price. If you haven’t tried a dealership service department out, give this one a try as the will work with you on old and new vehicles.

100 percent satisfaction. Mike was very helpful in the service dept.!

The team at Greater Lowell GMC is top notch. I wouldn't bring my truck anywhere else for service.

Always a great experience.

First rate service. Brakes done quickly, loaner provided and even washed outside of car. Great service dept!

Third vehicle I’ve purchased here. Did most of the transaction over the phone. It’s nice to know the people there and to trust the people you are doing business with. Really friendly group. Do I think that I got a smoking deal that I’m going to brag to all my friends about? No. But more importantly, do I feel like I left the dealership feeling dirty and like I need a shower? Also no! I got a solid offer on my trade that made sense, got the deals/rebates listed on GMC’s site. Did a few searches online and the price of the vehicle wasn’t out of whack. All in all a great experience, and when I’m ready for a new truck I’ll likely come back and get another!

Work was done in a timely manner. Service manager is very good at explaining the process for completing the various service needed for the vehicle.

Always good results

great service and detail to attention

Everyone at this dealership is easy to work with. From Angel in sales to Chris in service, you guys are the best. Thank you, Jeff

Thought my first oils change was free. Not happy to be told it expired after 1 year and was charged $83 for it. I only have 8000 miles on the vehicle.

Been dealing with this dealership for over 10 years always treated right, that’s why I keep purchasing vehicles there from the sales team & service department everyone has been greatly appreciated.

Oh my God! New territory for me . My new GMC Sierra broke down with 30k miles. I was beside myself. Called Greater Lowell GMC and they said no problem, under warranty. YES. They called to update me and keep me informed. Offered me a replacement truck but I had one already. Picked my truck up and the manager (Chris) explained everything to me. Drove away with $0 payment.

My service appt was excellent!

Chris was wonderful to work with. Very informative and helpful great service as usual all services completed as promised.

I had routine oil change and maintenance done. As always Chris was very welcoming and treated me like family. It is always a very pleasant experience when I have business at Lowell GMC. Keep up the excellent work!

Good job done on time.

all good here

Prompt, professional and courteous service throughout. The staff is very knowledgeable and accommodating.

Very friendly people.talk through everything

Greater Lowell GMC is always accommodating to my schedule and easy to work with. A big plus is you get a live person when you call.

Great job and friendly service advisors.

Always satisfied with service.

mike and chris are great

Good Job, Chris is why I go to Lowell GMC.

Very helpful staff, Professional.

The staff is AMAZING! They take grat care of me and very helpful!

They did fix my car, but I was without transportation for 3 and a half weeks. When I asked about a loaner vehicle, I was told there were none available. Very poor at keeping me updated, sometimes did not return my calls.

They are 100 % professional, friendly wonderful service. Great place.

The customer service team are always so polite. The technicians do an excellent job and even clean my car. Thank you for 10 great years of service Linda Richardson

Fast courteous service.

The GM recall work was done in a timely manner. The service was good as usual.

Excellent service

great until I was put in the room to sighn papers. then I was told about warentees. only problem was I couldn't afford one because it was never mentioned and I had a set about of money for monthly payments. now I have a truck and no extended warranty. thanks a lot. you suck.

Great

After my last visit, parts were ordered but no one called me to let me know that they had arrived. This visit went well but I am carefully watching my gps/radio to see if it was indeed fixed this time.

Customer Service was great! Mike Moore

As expected

I just had routine maintenance an oil change and tire rotation , the people there are always nice.

It was once again Awesome all-around service

Great experience as always. Customer service is excellent and the pricing is very fair. Highly recommend Greater Lowell GMC

excellent service

Service department helps out in any way they can. My car was running rough and they took it in and had a coil replaced in less than 24 hours. They really got me out of a bind.

Service department is great. Chris was able to get me in next day for a services that was needed. He is always very helpful.

Comfortable

From the people at the service desk to the techs that did the work, all went great. I was there for less than an hour. I use your service department for all my repair and service needs. Very satisfied.

No high pressure sales. Salesman was helpful and very polite. Love the vehicle we bought. Everything got done in a timely fashion. So far so good !!!

Chris and the Service Department are very professional and easy to work with. I know when I have a car issue I can count on Greater Lowell to do a good job; and in a timely manner.

Very good and consistent service. All the staff are super helpful and attentive to my needs. Thanks

Perfect

Great service as usual…. Quick and convenient

Great

Excellent service, the wait right on time.