Well I dropped my car off yesterday to have a considerable amount of work done, Sandra was very nice and helpful. However I asked to have its trade in value assessed since it would be there all day. when I picked it up at 5:30 I was told the sales department was to busy. I find that very irritating especially having purchased the vehicle at your dealership.
The Service Manager was absolutely phenomenal. He provided a loaner vehicle and it was a good experience. However, I wanted to commend him to the Sales/General Manager, but telephone operator at GLBG was not very helpful, or attentive; she asked my name then just transferred me to the Managers voice mail. I did not leave a message. If I had any constructive criticism, because I did not get a call from Service until approximately 4:00pm, I assumed that I would have the loaner for another day and it was not convenient to pick up my vehicle in the time frame from 4:00pm to 7:30pm. Further, the Service Department was closed when I picked up my vehicle and there was no personnel to direct me to the cashier.
My recent service experience at Greater Lowell Buick-GMC was EXCELLENT! The work was performed in a timely, professional manner. Why would a GMC owner go anywhere else for service......Thanks again to the Team @ Greater Lowell. Rick Tyngsboro, MA.
I took my 76 year old mother to Greater Lowell Buick for a new car. We had a GREAT EXPERIENCE! It was about so much more than the new car. Calvin helped us and he was fantastic with my Mom and me. Mom can be rather particular and difficult and let me tell you - she was thrilled! My Mom returned on her own a few days later to pick up the car and she was equally, if not more, happy with the time spent with Calvin to learn all about the features on her new vehicle. The paperwork was seamless. And no sales-y pitches. Just humans helping humans buy a vehicle. My Mom is one tough audience and she raved about it to all her friends. THANK YOU Greater Lowell Buick for helping us have a wonderful day with my Mother. PRICELESS.
The customer service and overall experience was outstanding. Went above and beyond to make the process from start to finish seemless. Would highly recommend anyone looking to purchase a GMC to start and end their search here.