I believe this was the QUICKEST I have ever been in/out of a dealership for service!! I dropped my car off at the top of the hour and within ten minutes I was getting back into my car looking at my new sticker. ����
I was extremely concerned because I typically will wait for my Acadia while it is in for service. I was very happy given the times that we are living in that l was informed by the service advisor that Lowell Buick GMC would pick up my Acadia and return it to me when the requested service was completed. In addition, my Acadia had been washed and the person returning my vehicle was wiping down the interior and the door handle before he left the Acadia with me. I was extremely happy with this experience!
Very attentive customer service from Chris. Seat belt recall handled well with ordering parts to making the repairs, 2 days end to end. Follow up during great the process was excellent. My car has been serviced at Greater Lowell GMC for ~10 years. Appreciate the thorough service.
I won���t be back. Only business in the area where less than half of employees where A face mask. Crazy. Also parts manager 1) didn���t wear mask when interacting with me, 2) didn���t contact me when part came in and 3) quoted me $20 more than service manager. Btw - dealership is old and rundown. Needs a bath and a makeover.
Everyone was friendly and professional. I would suggest to think about increasing your waiting capacity to be more lines with social distancing recommendations would be nice to see. Finally I had gift certificates and coupons I was given the impression they could not be combine but I never got the 20 gift cert back. It was busy so I understand the confusion but I wish it was returned. I didn't notice until I got home.
things went well until delivery. The sales manager was outstanding but the associate that closed things out struggled with attention to detail. In fact, I was unable to register the vehicle the next day because the sales associate failed to contact the insurance company for the binder as he agreed to do.