387 Reviews Found
Confirmed Service Customer
I scheduled an oil change and asked to check my tire, continuously losing air. When I left, my dashboard wasn’t reset to show the oil percentage, I had to go back to get it reset. It was an easy fix and customer service was very friendly.
Susan I.
BILLERICA
Business Response
Susan, we appreciate you taking the time to leave us this feedback. Please contact us at (978) 513-0014 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
Service was great. They understood my issues and had my car out within a few hours. My issue is when I got in my car there was grease on the door panels front and back of my car. Grease foot prints on my rug in the back seat and on my roof due to the tech needed to fix my back sunroof clamp where you can close the shade. it was broken.
Virginia Z.
NORTH BILLERICA
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (978) 513-0014 so we can work towards a resolution.
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Confirmed Service Customer
came in for an oil change, in and out no time, service people were super friendly, they even washed my car.
Scott H.
DRACUT
Business Response
Scott, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Albert, thank you for your kind review; we are happy to pass along your comments to the team here at Greater Lowell Buick GMC INC! We look forward to your next visit! Take care!
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Confirmed Service Customer
Talented mechanics and trustworthy dealership.
Christina P.
READING
Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Jayne, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Everyone there is always accommodating !! Will continue to bring my vehicle there
Craig L.
LOWELL
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Very responsive and helpful with info on what needed to be done.
Will S.
BILLERICA
Business Response
Will, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Very well received. Took a little longer than expected.
Brian H.
MEDFORD
Business Response
Brian, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Todd, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The guys are always helpful and friendly
Eva F.
NORTH BILLERICA
Business Response
Eva, We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I was told that you could get my GMC 2500 in the shop today and you would try to look at it. Two days later I received a quote for rear brake work, $2,100. I had AAA take to another GMC dealer who did the repairs for $995
Jim C.
BOXFORD
Business Response
Jim, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (978) 513-0014.
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Confirmed Service Customer
Going to Lowell GMC has been a pleasure. I have been using them since 2006 for all my GM needs. The staff is always friendly and respectful of my time. Something that you do not see everywhere!
Kenneth N.
NORTH BILLERICA
Business Response
Kennneth, thank you for your kind review; we are happy to pass along your comments to the team here at Greater Lowell Buick GMC INC! We hope you have a great day!
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Business Response
Debra, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Greater Lowell Buick GMC INC!
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Confirmed Service Customer
Disappointed that I had made a 7am appt, so dropped the car the night before, and by 11:45 a.m I had not received an update/quote/etc. When I called my vehicle was just being put on the lift for the first time so there was no information available to me until after 3pm! So the work (needed parts) was not able to be completed that day. When asked the timeframe it was unclear. The quote given to me was almost $100 more than a local garage I have started to use so I had to call off the repair and went elsewhere. The guys in service (Eric and Chris) are great. They are always friendly, but this experience was surely a disappointment. I am also STILL waiting on a recall part for a faulty airbag that has been months. No sense of timeframe on that either. Totally prefer using the dealership for my car service, but experiences like this make it hard to come back.
Melissa P.
WILMINGTON
Business Response
Melissa, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (978) 513-0014 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
I had an appointment everything went smoothly I wasn't there as long as other people. Chris and Eric did a great job as well as whoever worked on my car.
Brenda C.
DRACUT
Business Response
Brenda, we want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Tara, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I love the customer service there. I was there for my first oil change and Angel (who sold me the car). Took care of an issue I had regarding car mats and I needed touch up paint for a little scratch. I wasn’t even there for that but he asked if everything was taken care of. It wasn’t but he made sure that before I left I had everything I needed. Top notch customer service alway!
Jennifer N.
NORTH BILLERICA
Business Response
Jennifer, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Business Response
Bob, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Greater Lowell Buick GMC INC. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
2 oil cooler lines replaced costs me over $1000 I think the labor for this job was way too much. I e been a loyal customer for years
Richard H.
LOWELL
Business Response
Richard, we appreciate your honest feedback, as we always look for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (978) 513-0014 at your earliest convenience to discuss how we can turn this experience into a positive one.