450 Reviews Found
Business Response
Raymond, thank you so much for your positive comments about Greater Lowell Buick GMC INC! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Daniel, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
My vehicle was dropped off the night before for recall service (computer upgrade) and a wheel alignment. I also asked that the shifter be checked because I kept getting an alert on my dashboard to put the car in park although it was in park. They had the car 3 days and the shifter was not corrected yet. I needed the car for the weekend, so I was told I could pick it up and return it on Sunday evening and I would be the first repair done on Monday. This was not the case. I called at noon on Monday regarding the status of my vehicle and it wasn't even started yet. Needless to say, my vehicle was not ready until 5:00 PM on Monday. I was very disappointed.
Rene C.
LOWELL
Business Response
Rene, Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at your earliest convenience so we may further assist you in working toward a resolution. Greater Lowell Buick GMC INC (978) 513-0014
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Confirmed Service Customer
Comfortable waiting area, professional and pleasant staff
Donna S.
DRACUT
Business Response
Donna, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
This is the best GMC/Buick dealership around hands down
Joseph M.
LOWELL
Business Response
We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
Second visit to the dealership in 2 months. Both appointments were much longer than expected.
Kimberly W.
WEST BROOKFIELD
Business Response
Kimberly, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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Business Response
Christopher, thank you so much for your positive comments about Greater Lowell Buick GMC INC! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Chose this dealership to perform a factory recall, no regrets.
Bryan S.
DRACUT
Business Response
Bryan, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Jim D'Antuono, Angel and Artie are always so amazing to deal with. I can't put into words how much I enjoy working with them and Greater Lowell Buick GMC. I have been a customer for 10 years with 3 leases and a recent lease buyout, and I wouldn't go anywhere else. I recommend them to everyone I know. Not to mention the incredible service team who is just the best of the best!
Julieanne C.
LYNN
Business Response
Julieanne, we're happy you found our staff to be so supportive during your experience here at Greater Lowell Buick GMC INC. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Great buying experience with Jim D and Jacob S. Both made it a simple and enjoyable process.
Robert R.
WOBURN
Business Response
Robert. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to see you soon!
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Confirmed Service Customer
Two Tim’s a had a problem with the vehicle Both times diagnosed wrong. This time it’s a big fail
Francis G.
TEWKSBURY
Business Response
Francis, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (978) 513-0014 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
great team! really makes a difficult task easy and enjoyable
Michael M.
NORTH READING
Business Response
Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Greater Lowell Buick GMC INC! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
My experiences at Greater Lowell Buick GMC have always been hassle free, pleasant and welcoming. The staff is friendly, courteous, helpful and very knowledgeable. I’m on my 3rd GMC truck lease and I’m looking forward to doing business with them again. I recommend them to all my friends and family.
Brian M.
DRACUT
Business Response
Brian, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Chris and his team are always welcoming, courteous and professional.
Carolyn C.
BILLERICA
Business Response
Carolyn, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!
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Confirmed Service Customer
As always great service from the advisor to the technician thanks for everything
Francisco T.
NEW BEDFORD
Business Response
Francisco, your satisfaction is important to us, so we want to sincerely thank you for choosing Greater Lowell Buick GMC INC and we hope to see you again soon!
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Confirmed Service Customer
I had an appointment in morning,I was all set took day of with out pay, on my way to appointment an the call an had to cancel. Mind I took day an no pay but 20 minutes before they canceled . So I had call back an get another appointment, take time off again. So I asked him if I could have a free oil change and they said no I said what about the inconvenience that I lost $600 of pay that day they said it was not make their problem that I have to reschedule and make another appointment for my truck was up for appointment also to get an oil change it and I said no oil change no tire rotation. Please put my heated seats and he asked why and I told him Because you lost $600 that they are mean so you’re gonna lose money on top of that so for a free oil change from my inconveniencing a tire rotation they probably lost a customer. I will be emailing the ownership on that otherwise before all this happened, they were OK .
Donald G.
WILMINGTON
Business Response
Donald, we regret your most recent visit with us was not up to the standards we strive for. If you are willing to give us another chance, please reach out to our Dealer Principal Michael Moore at (978) 513-0014.
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Confirmed Service Customer
As always in and out perfect Professional service
Tara M.
WILMINGTON
Business Response
Tara, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Great job on taking care of My truck with a dead battery .
Gregory C.
LOWELL
Business Response
Gregory, thank you for choosing Greater Lowell Buick GMC INC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
everything was fixed on my car, very satisfied with Greater Lowell GMC they did a great job, it took a long time to get the chip for the heated and air conditioned seats, no fault to the dealership but total blame on Buick. I am very disappointed on how long it took, went through the summer with no air conditioned seats and most of the winter with no heated seats. Hopefully I will not have to deal with this again when purchasing a new truck.
Ronald H.
LYNNFIELD
Business Response
Ronald, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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Business Response
Ryan, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!