I had an appointment in morning,I was all set took day of with out pay, on my way to appointment an the call an had to cancel. Mind I took day an no pay but 20 minutes before they canceled . So I had call back an get another appointment, take time off again. So I asked him if I could have a free oil change and they said no I said what about the inconvenience that I lost $600 of pay that day they said it was not make their problem that I have to reschedule and make another appointment for my truck was up for appointment also to get an oil change it and I said no oil change no tire rotation. Please put my heated seats and he asked why and I told him Because you lost $600 that they are mean so you’re gonna lose money on top of that so for a free oil change from my inconveniencing a tire rotation they probably lost a customer. I will be emailing the ownership on that otherwise before all this happened, they were OK .
Donald, we regret your most recent visit with us was not up to the standards we strive for. If you are willing to give us another chance, please reach out to our Dealer Principal Michael Moore at (978) 513-0014.