Insufficient capable technicians on hand. Waited over 1& 1/2 days to get car back. due to fleet work's taking precedence over our car. Sandra had difficulty communicating status with us. Is there a way to get information regarding software updates, in order to alleviate possibilities of being stranded? Both of our cars had 'Service Engine Soon' indicators, which were due to this condition. We should be able to prevent this type of problem from occurring. Both cars will be in for normal PM one in January, the second in February. This should be checked on at that time.