Confirmed Service Customer
Dropped off my truck on Thursday the 29th at 745am for a 830 appointment. Gave the service desk my wife’s name and cell, I work overnights and figured I’d be sleeping so I had her be my voice. It came to 3:30pm and called. Spoke to a female receptionist and was told they were busy and would get a call back. She called two more times, total of 3, and was told she’d still get a call back. 5:30 comes. You close, my truck stays overnight. No one calls us to ask or to give any kind of update. I call at 7:01 Friday morning after I’m out of work. I get an apology that the mechanic lost track of time. He said give him and hour-hour and a half and we’ll get a call. My gets called at 10:00ish and was told the mechanic is going for a test ride and will update us as to the work that needs to be done. My wife calls at 2:50 on Friday because she still has not yet received a call. She’s told by female receptionist that my truck is ready, and service is gone. I arrive, service door is locked, I have to go through the show room. I didn’t get to speak to my service advisor about any work on my truck and was told by the manager to call on Monday, 7/3, so talk on speaker with all of them. I did not call, I didn’t have time to do so. Terrible communication. Never had a bad experience here since I’ve been coming in 2018. I still will go, unless my experiences continue to decrease in satisfaction.
Kevin M.
DRACUT,
MA
Business Response
Kevin, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
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