Very straight forward experience - Jacob gather all the info and opportunities promptly, which made my decision very easy. Also, meeting with Artie as well a good follow up call from Jim to get the numbers within my budget was the key for a very smooth purchase. The car was ready as promised and the time that took to have all the papers signed as well to Jacob to show me the features on the car was great.
I went into the dealership with a view to looking at a second hand Buick Encore, the one listed on the site was not there but we test drove another vehicle. We then decided to look at a new car and Calvin brought one around for us while we were testing the used one. We then tested the new car and really liked it. My wife then looked at the Premium edition on the showroom floor, we went ahead and worked out the numbers on it. No hard sell from Calvin, he never pressured us into anything, the sale just evolved.
A simple problem seemed to mystify all of us; but the guys at Greater Lowell Buick did not give up! During 3 different visits, before finding the problem--they were always polite, patient and friendly! I can't imagine buying a car anyplace else. It's all about the Dealership that crates a happy customer who keeps coming back for the next new car!
Recent service department appointment was outstanding. Unfortunately when vehicle was purchased in February the post sales support left a lot to be desired. Promised phone calls for a lost key and for ordered cargo cover did not happen. Sales personnel claim key was lost in snow and wanted me to wait until they found it. Unacceptable. Had to force them to order new key and reprogram both.
I had a very good experience buying my car which I can't believe those words are coming out of my mouth. I have always felt buying a car was one of the last things I wanted to do. Derreck Luna is a very good person and a great salesman even though he is so young. Make sure you hang on to this kid, he is a keeper, I have been selling for about 45 years-perspective. My 1st service visit was also better than expected, so thank you. You can share my response if you don't use my name, and no I am not related to Mr. Luna or anyone else at your dealership.
The service department was wonderful as usual. They called me and explained what they found and gave me options of repair. They were very honest and didn't push anything on me like a lot of dealerships do even when you don't need it. My car was repaired and clean upon pick up. I cannot say enough good things about the service here.
Tara - Wilmington