I made my appointment for an oil change / tire rotation / 21 point inspection on the Lowell GMC website. I got an e-mail confirming my appointment and I got 2 or 3 reminder e-mails for my appointment from the dealership. When I arrived for my appointment the service person could not find me (my appointment) on his computer. He told me that when you make the appointment on the dealership website that it doesn't transfer over to his computer system, which is a big problem. This situation needs to be addressed immediately. As a fan and customer of GMC I was very disappointed in this computer glitch. Please look into this and make the fix necessary. Thank you, Richard L. Sitcawich
Very straight forward experience - Jacob gather all the info and opportunities promptly, which made my decision very easy. Also, meeting with Artie as well a good follow up call from Jim to get the numbers within my budget was the key for a very smooth purchase. The car was ready as promised and the time that took to have all the papers signed as well to Jacob to show me the features on the car was great.
I went into the dealership with a view to looking at a second hand Buick Encore, the one listed on the site was not there but we test drove another vehicle. We then decided to look at a new car and Calvin brought one around for us while we were testing the used one. We then tested the new car and really liked it. My wife then looked at the Premium edition on the showroom floor, we went ahead and worked out the numbers on it. No hard sell from Calvin, he never pressured us into anything, the sale just evolved.